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The 2014 World Airline Awards: Cathay Pacific Airways
Cathay Pacific Airways has been named the World's Best Airline in the 2014 World Airline Awards

ROMA (Italy) - Garuda Indonesia was winner of the the World's Best Cabin Crew award. AirAsia was named the World's Best Low-Cost Airline for the sixth successive year. Bangkok Airways was voted the World's Best Regional Airline by customers.The World Airline Awards were held today in front of a packed audience of highest profile airline industry leaders at Farnborough International Airshow.

The World Airline Awards are regarded as a benchmark of Passenger Satisfaction levels of airlines throughout the world - delivering a unique survey format based on analysis of business and leisure travellers, across all cabin travel types (First, Business, Premium Economy and Economy class passengers). The World Airline Awards are not subscriber based or a profit-driven award programme. The survey transparency and global survey coverage distinguish the awards as a most prestigious and respected quality recognition for the world airline industry.


"These 2014 World Airline Awards coincided with the 25th Anniversary of Skytrax, and this event was the perfect opportunity to reward excellence in our industry" said Edward Plaisted, CEO of Skytrax. "We were privileged to stage the Awards at the historic Wind Tunnel venue as part of Farnborough International Airshow, and the global respect for the awards was demonstrated by a record attendance of airlines from around the world." "The World’s Best Airline award is particularly important to us because it was decided by the votes of close to 19 million travellers from around the world. Thank you to everyone who voted for us," said Mr Ivan Chu, CEO of Cathay Pacific Airways. "Of all the airlines in the survey, Cathay Pacific Airways were the best performer across all types of travel," Skytrax CEO Edward Plaisted said. "Some airlines were very good in economy, others in luxury, but Cathay Pacific Airways was top, or near the top, in all categories," he said.

The World Airline Customer Survey operated between August 2013 and May 2014, during which time 18.85 million customer surveys were completed. The Survey covers full-service and low-cost airlines. More than 105 nationalities participated in the survey, covering over 245 airlines, from large international airlines to smaller domestic carriers. The surveys measure standards across 41 key performance indicators of airline front-line product and service. Summary headline results from the Awards are listed in this press release. (Redazione)

Best Airlines

1 Cathay Pacific Airways
2 Qatar Airways
3 Singapore Airlines
4 Emirates
5 Turkish Airlines
6 ANA All Nippon Airways
7 Garuda Indonesia
8 Asiana Airlines
9 Etihad Airways
10 Lufthansa
11 Qantas Airways
12 EVA Air
13 Swiss
14 Thai Airways
15 Virgin Australia
16 Air New Zealand
17 British Airways
18 Malaysia Airlines
19 Hainan Airlines
20 Bangkok Airways
World's Best Airlines
in First Class


1 Singapore Airlines
2 ANA All Nippon Airways
3 Etihad Airways
4 Cathay Pacific Airways
5 Emirates
6 Lufthansa
7 Qantas Airways
8 Qatar Airways
9 Garuda Indonesia
10 Japan Airlines
World's Best Airlines
in Business Class


1 Qatar Airways
2 Cathay Pacific Airways
3 Singapore Airlines
4 Oman Air
5 Turkish Airlines
6 Qantas Airways
7 Etihad Airways
8 Garuda Indonesia
9 Emirates
10 Hainan Airlines
World's Best Airlines
in Economy Class


1 Asiana Airlines
2 Garuda Indonesia
3 Turkish Airlines
4 Qatar Airways
5 Cathay Pacific Airways
6 Singapore Airlines
7 EVA Air
8 Oman Air
9 Emirates
10 Thai Airways

Cathay Pacific is the de facto international flag carrier airline of Hong Kong, with its head office and main hub located at Hong Kong International Airport. The airline's actual registered office is on the 33rd floor of One Pacific Place. The airline's operations include scheduled passenger and cargo services to 168 destinations in 42 countries worldwide, codeshares, and joint ventures, with a fleet of wide-body aircraft, consisting of Airbus A330, Airbus A340, Boeing 747 and Boeing 777 equipment. The airline also operates fifth freedom flights from Bangkok and Taipei, its focus cities. Its wholly owned subsidiary, Dragonair, operates to 44 destinations in the Asia-Pacific region from its Hong Kong base. In 2010, Cathay Pacific and Dragonair carried nearly 27 million passengers and over 1.8 million tonnes of cargo and mail.

The airline was founded on 24 September 1946 by American Roy C. Farrell and Australian Sydney H. de Kantzow, with each man putting up HK$1 to register the airline. The airline made the world's first non-stop transpolar flight flying over the North Pole in July 1998, and the same flight was the maiden flight to arrive at the new Hong Kong International Airport. The airline celebrated its 60th anniversary in 2006; and as of October 2009, its major shareholders are Swire Pacific and Air China. It is reciprocally one of the major shareholders of Air China. Cathay Pacific currently holds the title of the world's third largest airline, measured in terms of market capitalisation, according to the International Air Transport Association.[1] In 2010, Cathay Pacific became the world's largest international cargo airline, along with main hub Hong Kong International Airport as the world's busiest airport in terms of cargo traffic. Cathay Pacific is a founding member of the Oneworld alliance, with its subsidiary, Dragonair, as an affiliate member. Cathay Pacific was recently awarded Skytrax's 2014 Airline of the Year. Cathay Pacific has won the 'World's Best Airline' award for the fourth time, more than any other airline.

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